GENERAL CONDITIONS OF USE OF THE FRAQUANE ECOSYSTEM

Version effective August 9, 2026
Last updated: August 9, 2026

Preamble

These General Conditions of Use, hereinafter the “T&Cs”, determine the rules of access and use of the digital ecosystem operated by Fraquane SAS.

Fraquane wishes to offer a coherent, secure and accessible digital environment including a central portal, an online store, account areas, editorial content, support services and various connected domain names.

The T&Cs do not constitute General Conditions of Sale. Any purchase of a paid product or service is governed by the General Conditions of Sale, hereinafter the “CGV”, accessible before validation of the order. The Privacy Policy, Cookie Policy and Legal Notice are also separate documents.

Article 1 — Identification of the publisher

The Fraquane ecosystem is published by:

Fraquane SAS
Simplified joint stock company with capital of 500 euros
Registered in the Toulouse Trade and Companies Register under number 794 817 296
Head office: 171 Rue des Fontaines, 31300 Toulouse, France
Email address: support@ps.fr

Information relating to the publication director and the host appears in the Legal Notices of the site.

Article 2 — Definitions

For the interpretation of the T&Cs, the following terms have the meaning below:

• “Fraquane”: Fraquane SAS, digital ecosystem editor;
• “Ecosystem”: all sites, subdomains, connected domains, applications, interfaces and digital services published or operated by Fraquane;
• “Sites”: in particular ps.fr, shop.ps.fr, account.ps.fr as well as the domains and subdomains operated by Fraquane which link to its content or services;
• “Services”: the functionalities accessible in the Ecosystem, including navigation, search, account, wish list, shopping cart, order tracking, assistance, reviews, content and future digital services;
• “User”: any person consulting or using all or part of the Ecosystem;
• “Member”: any User with a personal account;
• “Customer”: any person who has concluded a sales or service supply contract with Fraquane;
• “Content”: any text, image, video, sound, data, opinion, comment, file, distinctive sign or other element accessible in the Ecosystem;
• “Contribution”: any Content transmitted or published by a User, in particular an opinion, a comment, a message or an attachment.

Article 3 — Purpose and scope

The purpose of the CGU is to regulate:

• access to the Ecosystem;
• use of the Sites and Services;
• the creation, management and security of accounts;
• the rules of behavior applicable to Users;
• any Contributions published;
• intellectual property rights;
• conditions of availability, maintenance and security;
• the respective responsibilities of Fraquane and Users.

They apply to any User, whether they act as a simple visitor, Member, Customer or representative of a legal entity.

In the event of a contradiction between the T&Cs and the T&Cs concerning a purchase, the T&Cs prevail for questions directly related to the sale, price, payment, delivery, right of withdrawal, returns and guarantees.

Article 4 — Acceptance and opposability of the CGU

The User is invited to read the T&Cs before using the Services. They are accessible at any time from the Sites.

When the creation of an account, the publication of a Contribution or the activation of a Service includes an acceptance box, the User acknowledges having read and accepted the version of the T&Cs presented to them.

The simple consultation of public pages remains subject to the legal rules and the provisions of the T&Cs which are applicable independently of the conclusion of a contract, in particular those relating to intellectual property, security and prohibited uses.

The User who does not accept the T&Cs must refrain from creating an account and using the features requiring their acceptance.

Article 5 — Presentation of the Fraquane ecosystem

The Ecosystem can notably enable:

• to discover the universe, activities and values of Fraquane;
• navigate between different categories, collections, brands or thematic areas;
• access the store and product sheets;
• create and manage an account;
• save preferences or a wish list;
• view the basket, orders and their tracking;
• to contact assistance;
• to consult or publish reviews when this functionality is available;
• access editorial, informative or promotional content;
• to use future digital services offered by Fraquane.

The description of a Service does not imply a commitment to definitively maintain it. Fraquane can develop its Ecosystem under the conditions provided for by the T&Cs and by law.

Article 6 — Technical conditions of access

Access to Public Sites is in principle free, subject to connection and equipment costs borne by the User.

Some features may require:

• a compatible device;
• a sufficiently stable internet connection;
• a recent browser;
• activation of strictly necessary cookies;
• a valid email address;
• creating an account;
• a supported localization or language;
• acceptance of clearly presented special conditions.

The User is responsible for configuring, updating and security of his device, browser, network and software.

Article 7 — Age and capacity

The User declares that they have the legal capacity necessary to use the Services to which they access.

A minor may only create an account, transmit data or use a Service requiring commitment with the authorization of their legal representative, when this authorization is required. Purchases made by a minor are subject to legal capacity rules and the General Terms and Conditions.

The legal representative is invited to support the minor in their use of the Ecosystem and to control the information transmitted.

Article 8 — Creation of the account

Creating an account may be necessary to access certain features. The User undertakes to:

• provide accurate, complete and up-to-date information;
• not usurp the identity of a third party;
• do not create an account in the name of a person without authorization;
• maintain an email address allowing you to contact him;
• quickly correct any information that has become inaccurate.

Fraquane may request reasonable verification when necessary for account security, fraud prevention, or compliance with a legal obligation.

Except for functionality expressly provided for, the same person must not artificially multiply accounts to circumvent a restriction, benefit from an advantage several times or disrupt the operation of a Service.

Article 9 — Identifiers and account security

Login credentials are personal and confidential. The Member must choose a sufficiently strong password and not communicate it to a third party.

The Member must promptly inform Fraquane at the address support@ps.fr if he notices or suspects:

• unauthorized access;
• fraudulent use;
• disclosure of their identifiers;
• a modification that he did not make;
• any incident compromising the security of their account.

Fraquane may take proportionate protective measures, including requesting a password reset, temporarily limiting certain functions or suspending access while investigating an incident.

Except for fault attributable to Fraquane or legal provision to the contrary, the Member is liable for the consequences resulting from his own lack of confidentiality or vigilance.

Article 10 — Fair and responsible use

The User undertakes to use the Ecosystem in a fair, reasonable manner and in compliance with applicable laws and regulations, the rights of third parties and the T&Cs.

In particular, it is prohibited:

• to commit or facilitate fraud, fraud, identity theft or an illegal act;
• to harass, threaten, defame or violate the dignity, privacy or rights of others;
• transmit hateful, discriminatory, violent, pornographic, terrorist or manifestly illicit content;
• infringe the intellectual property rights of Fraquane or third parties;
• introduce a virus, malicious code or any harmful device;
• to circumvent a security, limitation or access control measure;
• to search for or exploit a vulnerability without prior written authorization;
• use an unauthorized robot, scraper or automated process that causes excessive load or collects data;
• carry out substantial or repeated extraction of the databases;
• disrupt, saturate, slow down or compromise the Sites, servers or networks;
• copy the Ecosystem in order to create a competing or misleading service;
• use the Services to send unsolicited messages;
• to hijack a promotion, loyalty program or functionality;
• resell access to the account or use it contrary to its intended purpose.

Security tests may only be carried out with the prior written authorization of Fraquane and within the limits expressly agreed.

Article 11 — User Contributions

When Fraquane allows the publication of opinions, comments, messages or other Contributions, the User remains responsible for what he transmits.

The User guarantees:

• be the author of the Contribution or have the necessary authorizations;
• that the Contribution corresponds to a real experience when it constitutes an opinion;
• that it does not contain intentionally false or misleading information;
• that it does not infringe on the privacy, image, reputation or rights of a third party;
• that it does not contain sensitive or confidential data whose publication would be unjustified;
• that it does not constitute hidden advertising, undeclared paid content or an automated message.

The User grants Fraquane, for the duration of protection of the rights concerned and for the territories where the Ecosystem is accessible, a non-exclusive and free license allowing it to host, reproduce, represent, technically adapt, translate and distribute its Contribution to the sole extent necessary for the operation, moderation, promotion and archiving of the Service concerned. This license does not transfer ownership of the Contribution.

Where permitted by law, the User may request the withdrawal of their Contribution. Certain information may nevertheless be retained when a legal obligation, the establishment of a right or the security of the Service justifies it.

Article 12 — Online notice

When a notice system is proposed, Fraquane endeavors to indicate the main methods of collecting, controlling and publishing notices.

Fraquane may refuse or remove a review that:

• does not concern the product, service or experience evaluated;
• contains illicit, offensive, discriminatory or threatening comments;
• discloses personal data;
• contains malicious or advertising links;
• appears fraudulent, automated or the result of an undeclared conflict of interest;
• violates the T&Cs or posted publication rules.

An unfavorable review cannot be deleted simply because it is unfavorable. Fraquane may display a right of reply or request clarification when this contributes to the reliability of the reviews.

Article 13 — Reporting and moderation

Any User may report Content or behavior that they consider illicit or contrary to the T&Cs by writing to support@ps.fr or using the available reporting tool.

The report must, as far as possible, specify:

• the exact location of the Content;
• the reasons for the report;
• the elements enabling its merits to be assessed;
• the contact details of the person reporting when they are necessary for processing.

Fraquane may examine the report, request additional information and take proportionate action: maintenance, limitation of visibility, withdrawal, suspension of the account, probationary retention or transmission to the competent authorities when required by law.

Abusive reports, manifestly unfounded or intended to cause harm, may result in a limitation of access to the mechanisms concerned, without prejudice to the remedies provided for by law.

Article 14 — Intellectual property of Fraquane

Subject to the rights belonging to third parties, the Ecosystem and its elements are protected by the rules relating to intellectual property, in particular copyright, rights to trademarks, designs and models, software and databases.

These include:

• the structure and architecture of the Sites;
• graphic creations, interfaces, charters and animations;
• texts, photographs, videos and illustrations;
• logos, names, slogans and distinctive signs;
• databases, selections and classifications;
• software, codes and functionalities.

Fraquane grants the User a personal, non-exclusive, non-transferable and revocable right to access the Ecosystem for use consistent with its intended purpose.

Any unauthorized reproduction, representation, adaptation, extraction, commercial exploitation, making available or reuse is prohibited, unless legal exception or prior written authorization.

Article 15 — Brands, games and third-party content

Brands, product names, game names, logos, images and other elements belonging to third parties remain the property of their respective owners.

Their presence in the Ecosystem may have a descriptive, informative, comparative or commercial purpose. It does not necessarily imply any partnership, affiliation, or official endorsement unless expressly stated.

The User must not use the distinctive signs of Fraquane or third parties in such a way as to create confusion about the origin, sponsorship or affiliation of a product or service.

Article 16 — Hypertext links and third-party services

The Ecosystem may contain links to sites, platforms, payment methods, social networks, tracking tools, logistics partners or services operated by third parties.

These services may be subject to their own terms and policies. Fraquane does not systematically control their content, security, availability or practices.

Fraquane is not responsible for the acts or omissions of a third party, except when the law imputes this responsibility to it or when the third party acts under its control in the performance of an obligation of Fraquane.

Creating a simple link to a public page is permitted if it does not create confusion, does not infringe on Fraquane, or circumvents a restriction. Fraquane may request the removal of a misleading, illicit or harmful link.

Article 17 — Personal data

Fraquane processes personal data under the conditions described in its Privacy Policy, accessible separately.

This policy specifies in particular:

• the categories of data processed;
• the purposes and legal bases;
• the recipients;
• retention periods;
• possible international transfers;
• security measures;
• the rights of individuals and the modalities of their exercise.

According to the conditions provided for by the regulations, the User may in particular have rights of access, rectification, erasure, limitation, opposition and portability, as well as the right to withdraw consent when processing is based on it.

Any request relating to personal data may be addressed to support@ps.fr, subject to the means of verification reasonably necessary to protect the person concerned.

Article 18 — Cookies and similar technologies

The Ecosystem may use cookies or similar technologies necessary for its operation, as well as, subject to the User's choices, audience measurement, personalization or advertising trackers.

Trackers subject to consent must only be deposited after a valid choice by the User. Refusal must be as simple as acceptance. The User can modify their choices using the cookie management tool made available to them.

Detailed information can be found in the Cookie Policy.

Article 19 — Availability of Services

Fraquane implements reasonable means to ensure the accessibility and proper functioning of the Ecosystem. However, it does not guarantee continuous, instantaneous or fault-free operation.

Access may be temporarily limited or interrupted, in particular in the event of:

• scheduled or urgent maintenance;
• update or deployment;
• security incident;
• failure of an operator, host, network or third-party service;
• overload, attack or external event;
• legal or administrative obligation;
• force majeure.

Where reasonably possible, Fraquane strives to limit the duration and effects of interruptions.

Article 20 — Maintenance and development

Fraquane may correct, improve, replace or develop the Sites and Services in particular:

• to increase their security or their performance;
• adapt the Ecosystem to uses, technologies or markets;
• to comply with a legal obligation;
• to prevent fraud or abuse;
• add, modify or remove a functionality.

A substantial change affecting a paid contractual Service is treated in accordance with the applicable contract and the mandatory provisions protecting the consumer.

Article 21 — Cybersecurity

Fraquane implements technical and organizational measures proportionate to the risks identified. No system can guarantee absolute security, the User must also adopt prudent practices.

Any potential vulnerabilities can be responsibly reported to support@ps.fr, without exploitation, premature public disclosure, access to unnecessary data, or disruption to the Service.

Fraquane may retain the technical elements necessary to analyze an incident, prevent fraud, defend its rights and comply with its legal obligations.

Article 22 — User Responsibility

The User is responsible for the use he makes of the Ecosystem, the information he provides and the Contributions he publishes.

He may be required to repair direct damage caused to Fraquane or a third party by a culpable violation of the law, the rights of a third party or the T&Cs, under the conditions of applicable law.

The Professional User remains responsible for the use made by its employees, representatives or authorized persons from its access, subject to the applicable legal rules.

Article 23 — Responsibility of Fraquane

Fraquane is responsible for its breaches under the conditions provided for by applicable law.

Fraquane cannot be held responsible for damage resulting exclusively from:

• non-compliant or fraudulent use of the Ecosystem;
• a violation of the T&Cs by the User;
• inaccurate information provided by the User;
• equipment, software, browser or network under the control of the User;
• an event presenting the characteristics of force majeure;
• the intervention of a third party when this intervention does not fall under the legal or contractual responsibility of Fraquane.

No provision of the General Terms and Conditions has the purpose or effect of excluding or limiting liability which cannot legally be excluded, in particular in the event of bodily injury, gross negligence or willful misconduct, breach of an essential obligation, breach of personal data attributable to Fraquane or application of a legal guarantee.

For a consumer or non-professional User, no clause deprives the User of their right to repair when the law recognizes it.

Article 24 — Suspension, restriction and closure of the account

Fraquane may restrict or suspend an account when action is reasonably necessary, including:

• security or fraud risk;
• manifestly illicit use;
• serious or repeated violation of the T&Cs;
• infringement of third party rights;
• circumvention of a technical measure;
• legal obligation or injunction from an authority;
• prolonged inactivity, subject to prior information when appropriate.

The measure is, as far as possible, proportionate to the severity and persistence of the behavior. Except in the event of an emergency, risk of fraud, legal requirement or impossibility, Fraquane may inform the Member of the reason and allow him to present his observations.

The Member can request the closure of his account from the available settings or by contacting support@ps.fr. Closing the account does not automatically delete the data that Fraquane must or may retain in accordance with the law, the Privacy Policy or for the defense of rights.

An order or contractual obligation already created remains governed by the General Terms and Conditions and does not disappear simply because the account is closed.

Article 25 — Electronic communications and evidence

The User accepts that information relating to his account, security or the evolution of the Services may be communicated to him electronically, in particular by e-mail, notification or message displayed in the Ecosystem, when this mode is legally permitted.

Computer records kept in reasonable security conditions can be used as evidence of access, actions, exchanges and acceptances, without depriving the User of the possibility of contesting their reliability or scope by any legally admissible means.

Article 26 — Modification of the T&Cs

Fraquane may modify the T&Cs in order to take into account in particular:

• a legal or regulatory development;
• an administrative or judicial decision;
• a modification of the Ecosystem;
• a new Service;
• a need for security or clarification.

The update date and the current version are indicated at the top of the document.

In the event of a substantial modification concerning Members, Fraquane provides appropriate information before its entry into force when the law or the nature of the modification requires it. If renewed acceptance is necessary, it will be collected by means of a device provided for this purpose.

The modifications do not retroactively deprive the User of rights already acquired.

Article 27 — General provisions

If a provision of the T&Cs is declared void, illegal or inapplicable, the other provisions remain applicable to the extent permitted by law.

The fact that Fraquane or the User does not immediately exercise a right does not constitute a waiver of that right.

The titles of the articles facilitate reading and do not affect their interpretation.

The T&Cs do not create between Fraquane and the User any company, association, mandate, employment relationship or representation other than the relationship expressly described.

The French version constitutes the reference version. Translations can be provided to facilitate international access. This rule does not limit the mandatory rights that a consumer enjoys in his country of residence.

Article 28 — Applicable law, claims and disputes

The T&Cs are governed by French law, subject to more protective mandatory provisions that may apply to the consumer in their country of residence.

Before taking any legal action, the User is invited to send a complaint to: support@ps.fr.

When a consumer dispute is linked to a purchase or a paid service, the mediation arrangements and contact details of the consumer mediator effectively designated by Fraquane appear in the General Terms and Conditions. The consumer retains the right to use any amicable settlement method provided for by law.

In the absence of an amicable resolution, the dispute falls to the competent courts according to the applicable legal rules. No provision of the T&Cs requires the consumer to exclusively take recourse to the courts of the head office of Fraquane.

Contact

For any questions relating to these T&Cs:

Fraquane SAS
171 Rue des Fontaines
31300 Toulouse, France
support@ps.fr